Labela

Legal · Account

Account Deletion

How to request deletion of your Labela account and associated personal data (Android & iOS).

Last updated: 2 September 2026

This page explains how users of Labela (operated by Bakay Partners) can delete their account. It is published to meet Google Play and App Store account-deletion requirements. For how we process data generally, see our Privacy Policy.

1. Delete your account in the Labela app (recommended)

If you still have access to the app, you can permanently delete your account without contacting support:

  1. Open Labela and sign in.
  2. Go to Settings (profile tab).
  3. Tap Account & Security.
  4. Tap Delete account.
  5. Read the confirmation carefully, type the required keyword, and confirm.

Deletion is permanent. You will be signed out immediately and will need to create a new account if you wish to use Labela again.

2. Request deletion by email (no app access)

If you cannot access the app (lost device, cannot sign in, or the app is unavailable), email us from the address linked to your Labela account:

info@bakaypartners.com

Include:

  • Subject line: Labela account deletion request
  • The email address registered to your Labela account
  • A clear statement that you want your account and personal data deleted

We may ask for additional information to verify ownership before processing the request.

3. Deactivate vs permanent delete

Labela offers two related options under Settings → Account & Security:

  • Deactivate account — soft deletion with a grace period (currently 30 days). During this period your account is disabled but may be recoverable per backend policy. After the grace period, deactivation leads to permanent deletion aligned with our retention rules.
  • Delete account — immediate permanent deletion request. Associated personal data is removed or anonymised according to the sections below, subject to legal retention obligations.

4. Data deleted or anonymised

When your account is permanently deleted, we delete or anonymise personal data tied to your account, including:

  • Account credentials and profile information (display name, email, linked sign-in providers)
  • Onboarding and persona quiz responses stored for your account
  • Chat and live-session content and metadata associated with your user ID
  • Mood check-in history and conversation preferences
  • Partner profile data linked to your account
  • Push notification tokens registered for your account
  • Active authentication tokens (sessions are revoked on deletion)

5. Data that may be retained

Some data may be kept after deletion where required or permitted by law, including:

  • Legal and security records — minimal logs needed to demonstrate compliance, prevent fraud, or respond to lawful requests (typically retained for a limited period defined by backend policy and applicable law).
  • Aggregated or de-identified analytics — statistics that no longer identify you.
  • Crash or diagnostic logs — Firebase Crashlytics entries may persist in aggregated form; we clear user identifiers on deletion where the SDK allows.
  • Backups — encrypted backups may retain data until the next backup rotation cycle (generally up to 30–90 days, depending on infrastructure configuration).

Temporary media uploaded for multimodal chat processing may be purged automatically within a short window (for example within 24 hours), independent of account deletion.

See also the Retention section of our Privacy Policy.

6. Processing time

  • In-app delete: processed when you confirm in the app; sign-out is immediate.
  • Email requests: we aim to complete verified requests within 30 days.
  • Deactivate: permanent removal after the grace period unless you recover the account per product rules.

7. Contact

Bakay Partners — operator of Labela
Email: info@bakaypartners.com
Website: https://labela-ai.com

For privacy rights (access, correction, objection), see Your rights in our Privacy Policy.